1 / Learning Experience Design & Instructional Design

• ​Designed On-the-Job Training (OJT), Management Training, and Train-the-Trainer experiences while working in-house

• Considered the design of online, offline, and hybrid learning experiences

• ​Designed OJT, management training, and Train-the-Trainer experiences with KSAs and performance management in mind

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Personal Blog post about the topic: 

• A Training Design case study in the hospitality/property management industry using the ADDIE model​​

• ​​An Onboarding & OJT case study in the food & beverage industry using the SAM model  

• A Work Station Competency Check case study in the food & beverage industry using the Backward Design model 

2 / Training Resources Design & Development

• Designed L&D roll-out plans for front-line employees

• Scheduled L&D timelines for front-line employees and management staff

• Created the operations procedures, systems, and execution specifications in training resources formats to further support training delivery​

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Personal Blog Posts about the topic: 

• ​On-the-Job Training (OJT) Design & Execution Series — Part A: Design of SOPs and Training Resources

3 / E-learning Development

• Designed and developed e-learning modules with Articulate Rise & Storyline 360

• Created and distributed online learning materials with Microsoft Word, PowerPoint, and Outlook

• Collaborated with group members to create online learning quizzes and learning content with Wix and SurveyCake​

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Personal e-learning development projects:

• A mock case study on how to utilise e-learning tools such as Articulate Storyline 360 and job aids in hospitality contexts for team leaders on team conflict resolution in the long run