1 / Conducting Learning Needs Analysis

• Designed and allocated surveys, information sheets, and consent forms for different stakeholders to be used in data collection and follow-up interviews

• Interviewed front-line and management staff after the survey with consent

• Analysed primary and secondary datasets to conduct  qualitative and quantitative needs analysis​

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Note: Please refer to the Medium blog post in 2/ L&D Consulting

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Additional Mock case studies: 

A Training needs analysis (TNA) on training front-line team leaders on team conflict resolutions in multi-site hospitality settings

2 / L&D Consulting 

• ​Initiated a corporate training project by persuading line managers, with the support of the design proposal, to approve project execution​

• ​Conducted an initial project risk analysis

• Conducted a root-cause analysis based on the dataset and presented it with a fishbone diagram

• Integrated the overall results from the analyses and gave recommendations based on the analyses results

• Recommended two options on stages of overall training, its processes, and how to review the performance according to the analysis results

• Presented the project and made a demo to 2 senior staffs for further project consideration​

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Personal Blog Posts about the topic:

• A case study using the ADDIE model in the hospitality/property management industry as a volunteer project lead consultant & designer to support the head office with the training design & consultancy of front-line staff training & operations ​​​

3 / Project Management

• Facilitated the project meetings by employing meeting agendas and meeting minutes​

• Collaborated with relevant stakeholders to align mutual project goals and objectives as a team​

• Clarified with Subject Matter Experts (SMEs) while merging and redesigning training resources according to different rota for different positions

• Created a project demo with Articulate Rise

• Edited the presentation demo with Wondershare Filmora and integrated it with the training demo

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​Note: Please refer to the Medium blog post in 2/ L&D Consulting

Additional Coursework Portfolio: 

Instructional Design for Higher Education expert track portfolio created based on the mock assignments for the coursework in the expert track from University of California, Irvine, Division of Continuing Education

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